Frank Jons: chromatic explosions!
He could have ended up as a partner in an auditing firm, but a job interview convinced him to follow his true calling: painting. Interview.
Christoph Kraiker (Hauck & Aufhäuser Fund Services S.A): Stable Solutions In An Unsteady World
In an increasingly complex world, it can be hard to find the right combination of adaptation and stability. We talked with Christoph Kraiker, a member of the management board at Hauck & Aufhäuser Fund Services S.A, about how his company strikes this balance for investors. Interview.
Can you present your company in a few words?
Hauck & Aufhäuser Fund Services S.A. and Hauck & Aufhäuser Administration Services S.A. are leading providers of comprehensive fund administration and asset servicing solutions, recognised for their commitment to excellence and innovation.
As part of a financial institution with over 220 years of heritage, we are deeply rooted in the European financial market, blending tradition with modernity. Unlike global custodians, who often offer standardised solutions, we distinguish ourselves by providing tailor-made solutions that meet the unique needs of each client. Our expertise spans various asset classes and fund structures, enabling us to offer a broad spectrum of services. With a client-centric approach, we ensure that our solutions are not only efficient but also aligned with the highest industry standards, providing clients with peace of mind and confidence in our partnership.
“Our clients are navigating an increasingly complex financial landscape, where the demand for transparency, efficiency, and innovation is higher than ever.”
Christoph Kraiker, Hauck & Aufhäuser Fund Services S.A
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How are your clients' needs evolving and how do you adapt to them?
Our clients are navigating an increasingly complex financial landscape, where the demand for transparency, efficiency, and innovation is higher than ever. They seek more sophisticated solutions that are not only tech-driven but also compliant with evolving regulatory standards, particularly in areas such as ESG (Environmental, Social, and Governance) investments. Another critical aspect for our clients is the desire for stability in their relationships with service providers. They value having consistent points of contact, and we take pride in our exceptionally low employee turnover rate of under 3%, which is a standout in the industry. Our stable, experienced team is our greatest asset, enabling our clients to focus on their core activities, such as portfolio management and distribution, while we handle the complexities of fund administration. We continuously invest in technology and human capital to ensure we meet and exceed our clients' evolving needs.
What is your vision for the next five years?
Our vision for the next five years is to strengthen our position as a leading fund service provider in Europe while expanding our global reach. We aim to achieve this by significantly enhancing our digital capabilities, particularly through the application of AI-driven analytics. High efficiency in our operations, supported by AI, is paramount to us, as it directly benefits our clients by providing faster and more accurate insights. While we remain committed to supporting our clients in meeting their ESG objectives, our primary focus is on delivering solutions that truly add value and address their most pressing needs. Furthermore, our stable team, with its low turnover rate, will continue to be a cornerstone of our success. This stability allows us to maintain long-term relationships with our clients, providing them with the continuity they value highly. By continuing to build long-term partnerships and maintaining our dedication to innovation and service excellence, we aspire to be the preferred partner for asset managers and investors worldwide.